Sunday, 07 February 2016 15:40
Avevo “scoperto” l’importanza dei convegni come mezzo di comunicazione per moti- vare i collaboratori alcuni anni prima che Meeting e Congressi cominciasse a diffonde- re il verbo. Lavoravo per una multinazionale di beni di largo consumo, e avevo rilevato una frattura tra “sede” e “periferia”.
Organizzai una convention e un programma di motivazione per compattare le parti. Non cito la data, per evitare di calcolare quanti anni sono passati. Comincio a pubblicare articoli e casi di studio su Meeting & Congressi dopo essere passa- to dall’altra parte della barricata, alla direzione di un’agenzia di motivazione e organizzazio- ne di convegni. Per impostare i programmi di motivazione (miglioramento della produtti- vità, diremmo oggi), trascorrevo diverso tempo negli uffici delle società clienti, oltre due- cento, in settori merceologici diversi.
Ogni programma era un’ottima occasione di studio di quelle che poi definii “scienze affluenti” (sociologia, psicologia, marketing, drammatur- gia, neurologia, eccetera). Meeting & Congressi fu subito disponibile a dare risonanza ai “corsi preparatori per professionisti di convegni”. Duravano 120 ore e vedevano alternarsi nel ruolo di facilitator personaggi che avevano avuto riconoscimenti internazionali. Non posso citarli tutti. Ricordo però Maria Grazia Riontino e Marco Ferronato.
Verso la fine degli Anni 80 incontrai Francesca Buccafusca a un convegno internazionale. Fu l’occasione per avviare l’internazionalizzazione della nostra attività. Molti colleghi aderirono all’iniziativa di fondare il primo capitolo di Mpi al di fuori del Nord America: 74 nuovi soci in appena due giorni durante la Btc del 1990, e nel marzo del 1991 il Chapter Italia di Mpi fu “approvato”.
Meeting & Congressi è stata sempre disponibile a sostenere queste iniziative, così come la diffusione del sapere per consentire di mettere a sistema le pratiche verso una vera spe- cializzazione professionale. Mi fu proposta la direzione del council europeo. La cedetti al collega più anziano che aveva guidato l’Inghilterra verso MPI. Poi decidemmo di organizzare in Italia, a Roma, la prima sessione di esami – non gestita in America – per la certifica- zione professionale Cmp del Convention Industry Council.
Subito dopo proposi a MPI una certificazione di livello universitario, basata non solo sul “come fare” (CMP), ma anche sul “perché fare” i convegni in un determinato modo. Nacque il CMM che prese come base proprio il piano di studi sperimentato in Italia con i già citati “corsi preparatori”. Alan Pini era nel comitato internazionale. Lo stesso Alan che nel giugno 2013, è stato invitato dal Convention Industry Council – assieme a me, due Italiani su nove componenti del comitato speciale – per l’internazionalizzazione della professionalità nella meeting industry. M&C ha dato rilevanza alla prima “rete d’imprese” per la gestione di convegni in Italia (è Meet In Action Italia, composta di dieci agenzie ubicate in altrettante regioni Italiane).
Ora siamo partiti – per primi al mondo – con la “certificazione professionale di filiera”, in lingua Italia- na. E grazie a M&C che ha consentito e consente lo scambio di esperienze, elemento indi- spensabile per elevare gli standard di una delle più esaltanti specializzazioni professionali.
Meeting & Congressi: http://issuu.com/ediman/docs/meeting_e_congressi_nov_13/c/sp5vs3q
Published in Articles
Wednesday, 07 January 2015 00:00
From the internationalization of MPI to the new focus on advancing professionalism and certifying those who concur to the production of meetings and events.
Rodolfo Musco, CMM, CMP
I started my career as the marketing manager of an international company, and realized that meeting are very important to link the “field” to the “building”. At that time the meetings were mostly related to international congresses and former interpreters became congress organizers.
Corporate meetings were almost unknown, so that I started to write hundreds of articles on how to organize and manage meetings and incentive programs.
An association – AIMP, Italian Association of Meeting Planners - was set up in Milano in 1978, and in a short time the membership grew to more than 350.
FROM LOCAL TO INTERNATIONAL
The need to look for alliances with associations based in other countries became stronger and stronger.
I joined MPI in 1989. The MPI CEO came to Switzerland at the beginning of 1990 and I met him to talk about the possibility of sharing part of the programs of the two associations, MPI and AIMP. The meeting was a disaster, and I proposed MPI Board of Directors to remove the “I” from MPI, as atthat time the Association did not include any “international” element.
Probably addressing this it became evident that the CEO was not the ‘right man at the right place’. As a matter of fact, he was removed and another interim CEO was appointed. It was a great honor for me to be invited to join the international committee and participate ina meeting in Chicago with one point to discuss: How to internationalize MPI.
By that time MPI members in Europe were just 13, and 4 of them were Italians. I talked with my colleagues, and we decided to try to start a chapter. MPI members based in USA had relevant benefits, such as discounts on car rentals, and more. So, we asked for promotional fee for the first year of their membership. The board of directors accepted the proposal, but requested there be 100 members to start the chapter.
In autumn 1990 I obtained a complimentary booth at a trade show in Florence. Basic concepts related to MPI were exhibited at the booth, together with a large panel on which was written: “The following colleagues are already MPI members. Add you name to the list”. At the beginning just our 4 names were added, but at the end of next day, there were 81 names, as 77 peers had already applied to be members.
At the end of that year, MPI Italia membership was 112, and at the beginning of 1991 MPI Italia chapter was approved. It was the first chapter outsideof North America!
Diane Smith, CMP, was at that time the president of MPI Dallas-Fort Worth chapter. We started a “sisters chapter program” exchanging visits, seminars and best practices both in USA and in Italy. Again, a great and fruitful experience.
I took a chance again, and proposed to the International Board that the name of the Association be changed from “Planners” to “Professionals”, as our activity is not just related to planning meetings, but also analyzing previous events with the same participants, the needs of meeting stakeholder and attendees, the direction of the meeting, the evaluation of ROI and ROO, and more.
The proposal was accepted and the Association changed its name.
The next step was the certification. MPI is an active member of and contributor to the Convention Industry Council, the “administrator” of CMP designation, Certified Meeting Professional.
Fifteen Italian colleagues agreed to study and to sit for the test that was scheduled in Rome, for the first time outside of North America.
During a European meeting I emphasized that CMP is essentially based on “how to do” things in meeting management. But professionals need to know also “why to do” things in that way. This means that they must know some elements of the “affluent sciences”. So, I proposed a “university level” certification. A committee was appointed and in a very short time CMM was launched in Europe.
I remember so well the great experience of the full week course in Denmark, with 11 facilitators in the same hall and colleagues from several European countries studying for no less than 10 hours a day. Giving and getting experience and updating.
A new challenge is ahead of us, starting in Europe. A couple of years ago, I noticed the cover of a book that I wrote in 1992 featuring a picture of a director thanking the spectators at the end of a theatre performance. He is surrounded on the stage by the actors.
“We cannot produce meetings without the contribution of a series of technicians and experts who take care of lights, sound, registration, scenography, interpretation, catering, security, transfers, etc.”, I thought. If all of them share knowledge, the co-operation can flow much better and the results of it can be greater. The whole meetings & events industry can be improved and have a greater consideration in the market.
Of course, we cannot require that each technician or expert must study everything a meeting executive must know. There are some subjects that everybody should know, such as “Types of meetings and their specificities”, “Goals and Objectives”, Ethics”, “Risk Management” etc. Other subjects are selected according to the specialization of each technical or specialized area. Based on that, three levels of certifications have been identified. The highest level is for meeting executives who will be tested on all 32 subjects in the manual. The second level is for five categories of “experts” who will be tested on an average of 20 chapters of the manual. The third level is for six specializations of “technicians” who will be tested on an average of 13 chapters of the manual.
There are 140 different languages all over the world, and just a 5% of the global population knows enough English/American to pass tests based on that language. So, a great innovation is that candidates may study manuals edited in their national language and be tested in the language that they speak. Manuals will contain international standards and references, but will be sized on the local culture for a better understanding.
MPI Italia Chapter is the first nation adopting the multi-level certifications project and the first tests will take place on February 12 in Milano.
The project will be presented and discussed in Krakow during the European Chapters Business Summit.
Published in Articles
Saturday, 13 December 2014 00:00
Rodolfo Musco has been invited to give a speech at the 3rd Croatian Meeting Industry Forum on 2 December 2014 in Zagreb.
This Forum has been organized by Croatian Meeting Industry Professionals Association (CMPA). It was an excellent opportunity for over 80 colleagues from meetings-incentives-events industry to get together and discuss the hottest topics in business. The focal point of the Forum was the launching of “certification in meeting industry” project. The outline was given by CMPA and international expert Rodolfo Musco. Rodolfo addressed the importance of professionalism in meeting management, from the “anamnesis” to the designing, organizing and managing meetings of different types.
Professor Musco presented also the Multi Level Certifications project for all the components of the meeting industry.
Comment of some of the participants:
“I must admit people like your talk and the way you presented it very much and we all enjoyed your professionalism and knowledge sharing it with us all. Also, people commented how you were easy to talk to and they just loved it”. (Ranko Filipović, Vice-President)
"The feed-back of our CMPA (Croatian Meeting Professional Association) is excellent, for overall agenda of the Forum and also for your presentation on MPI Italia & all you showed”. (Slaven Reljic, M.Sc.)
Published in News