At present, all industry associations claim to support professional ethics, but in case of adispute there are no parameters for reaching the verdicts of arbitration. The aim of this series of case histories is to identify benchmarks for the profession and permit the crossover from theoretical statements to concrete application of Ethics.
by Rodolfo Musco, CMP, CMM
The phone rings. A colleague – a meeting professional based in Central Europe – sounds frustrated and anxious.
“I am losing a very important client of mine because of a very negative experience that happened during an event in South Europe. You are a veteran in our industry, and I do hope that you will agree to give me advice on how to solve this problem. Time is a critical factor, and a legal international dispute can take months and years, as well as a lot of money”.
“As a member of one of the Associations of the Convention Industry Council, you can utilize the services of the alternative dispute resolution group”.
“It takes time and money as well”.